Terms and Conditions

Bookings are accepted on the following conditions:

1. The letting of a Property through Wight Locations (the ‘Property’) for any period (the ‘Tenancy’) shall be between the owner of the Property (the ‘Owner’) and the person(s) named on the booking form (the ‘Tenant’) such expression to include any other person occupying the Property with the Tenant. Wight Locations (‘WL’) act only as agents for the Owners of the Property. For the purpose of this document the singular shall include the plural and vice versa and one gender shall include any other gender.
2. The booking agreement incorporating these terms and conditions constitutes a contract of Tenancy between the Owner and the Tenant. The contract of Tenancy shall be deemed to be made when WL sends a booking confirmation to the Tenant. The Tenant acknowledges that WL acts in regard to this booking agreement in all respects as an Agent on behalf of the Owner that that WL undertakes no liability to the Tenant under this booking agreement.
3. All bookings are deemed provisional until the contract is made by the receipt of a signed booking agreement and security deposit mandate, together with a non-refundable deposit payment as stated on the booking agreement. Bookings made 6 weeks or less before arrival are not binding unless all payments due are made in full. In addition to the rent, a non-refundable booking fee of £25 is payable on all bookings.
4. The property is let to the Tenant for the sole purpose of use as holiday accommodation. The Tenant acknowledges that the Tenancy granted under the booking agreement is not an assured Tenancy and that no statutory periodic Tenancy will arise upon the end of the term. The Tenant signing the booking agreement must be a member of the party occupying the property and over 21 years of age.
5. If a Tenant wishes to amend the dates of the booking for the same property after the booking has been confirmed and such changes are agreed in writing by WL, an administrative fee of £40 will be payable by the Tenant.
6. The Tenant shall complete a security deposit mandate which shall be used as security for:
   
   1. any damage caused to the property or its contents by the Tenant or a member of his party or any visitor during his stay.
   2. the reasonable cost of cleaning the property and/or its contents if the Tenant leaves the property in an unsatisfactory condition on departure.
   3. payment of any outstanding amounts which are due or become payable under this booking agreement.
   4. the return of all keys to the property by the Tenant on the check out date (the loss of such keys will incur a penalty of £50 and damage to any key or key tag will incur a penalty of £25).
   5. the costs of any telephone calls made from any telephone at the property during the Tenancy.

   The Tenant authorises WL to deduct from the deposit any amounts for which the Tenant may be liable under this booking agreement and not otherwise have paid.

7. Any balances outstanding under this booking agreement must be settled no later than 6 weeks before the check in date. If the Tenant pays less than 6 weeks prior to arrival, an administration fee of £25 will be payable.
8. If the Tenant pays any amount payable by credit card, a surcharge will be payable by the Tenant.
9. Unless otherwise stated in the booking agreement, the rent includes any gas or electricity consumed at the property in the ordinary course during the Tenancy.
10. The property shall be made available to the Tenant at check in time in a clean and tidy condition and, as far as reasonably possible, with all contents in proper working order. In the event that this is not the case or the Tenant has any other concerns about the condition of the property or its contents, the Tenant should immediately notify WL but in any event within 48 hours of the check in date. Where the Tenant reports any defect or failure in the Property or its contents, WL shall contact the Owner to arrange for prompt repairs where possible.
11. The check in time and check out time are as stated in the booking agreement. Keys for a property will not be available before the check in time unless by prior agreement in writing by WL. In the event that the Tenant, or any member of his party, does not vacate the property by the check out time, the Tenant shall be liable for an amount equal to an additional day’s rent or the sum of £50 (whichever is the greater). The property must be left in the same clean and tidy condition upon the Tenant vacating the Property, ordinary wear and tear excepted.
12. The Tenant must not allow or permit any persons to occupy the property other than himself and members of his party. The Tenant must also ensure that the number of persons occupying the property does not exceed the number specified in the booking agreement.
13. The Tenant shall not cause, or permit any of his party or any visitor to cause, a nuisance to occupants of adjoining properties.
14. A breach of clause 12 or 13 will constitute a serious breach of the booking agreement and the Owner will be entitled to immediately terminate this booking and require the Tenant and his party to vacate the property without refund of the rent paid by the Tenant.
15. The Tenant must permit the Owner and WL to enter the property at all reasonable times during the Tenancy, with or without workman and equipment, upon 24 hours notice (save in the case of emergency) to inspect the property and its contents and/or to carry out any repairs or maintenance as may be reasonably necessary during the term.
16. Pets are not allowed at or in the property unless agreed in the booking agreement. At properties allowing pets, a maximum of 2 pets will be permitted and they must be kept out of all bedrooms and off all furniture. The Tenant will be liable for all damage caused to the property and its contents by such pets. The Tenant must clean up and remove all waste and other traces of such pets from the property (including the garden) prior to departure. The Tenant acknowledges that even if a property is let as ‘no pets allowed’, this does not necessarily mean that the property has never been occupied by pets.
17. Smoking is not allowed at the property, unless specified in the property description.
18. The Tenant must ensure that vehicles parked by him or any member of his party or any visitor at or near the property do not cause an obstruction or a danger to any third party. All vehicles are parked at the property are done so at ‘Owner’s risk’.
19. No bed linen, cot linen, towels or tea towels are provided at the property unless specified in the property description. Where linen and/or towels are provided or hired through WL, the Tenant will be liable for any loss or damage to such linen and/or towels.
20. Any articles left at the property by the Tenant may be forwarded upon request subject to an administrative fee of £5 plus the relevant postage. Any items left at the property and not claimed within 28 days will be disposed of by WL (on behalf of the Owner) at its discretion.
21. During the Tenancy, the Tenant shall be responsible for all damage, breakages or other harm to the property or its contents caused by the willful default or by the negligence of the Tenant or a member of his party or any visitor. The Tenant must also ensure that all doors and windows of the Property are securely locked at any time the Property is unoccupied during the Tenancy (including upon vacting the Property at the end of the Tenancy).
22. Neither the property Owner nor WL shall be held responsible for any accident, loss or damage which may be sustained by the Tenant, or a member of the party or visitor to the property, however caused. Neither the Owner nor WL will accept liability arising from the use of a swimming pool or the proximity of the property to water.
23. WL, acting as Agents, are responsible to their clients for the collection of rental only and no claims regarding the accommodation will be accepted by WL.
24. The tenant is liable for arranging his own insurance to cover himself and his party against death, injury or damage and loss or harm to any of their belongings brought onto the Property. A holiday booking is a legally binding contract and in the event of cancellation the Tenant must give written notice to WL.
    The Tenant is liable for any cancellation charges that apply. All bookings include a Cancellation Protection Scheme to cover the rental charges of the Property and the cost is included in the rental. Where the reason for cancellation falls outside this scheme the Tenant is liable for the full rental.
25. If the Owner, for a reason beyond his control, cancels the booking after a booking confirmation has been issued, all rents and charges paid in respect of that booking will be refunded but neither the Owner nor WL will have any further liability to the Tenant on any basis.
26. All charges mentioned in this document are inclusive of VAT where applicable.

Cancellation Protection Scheme

Provided that you and all members of your party, as listed on the booking form at the time of booking, are UK residents and under the age of 75, the Scheme covers cancellations due to:

1. death, injury or illness of any member of the party or close relative (spouse/partner, parent, parent-in-law, brother, sister and children) of the party leader;
2. summons for jury service or witness call for the party leader or spouse, providing you have had your written request for an alternative date refused;
3. redundancy of the party leader or spouse providing that they qualify for statutory payment under current legislation;
4. the home of the party leader being rendered uninhabitable because of fire, storm, flood, subsidence or malicious damage as certified by police and/or fire services.

The following are excluded from the scheme:

1. partial cancellation or curtailment of the holiday;
2. overseas residents*, member of the party or close relative living overseas;
3. illness or injury insufficiently serious to prevent the person taking the holiday;
4. any recurring, chronic, or continuing illness or condition and pre existing medical conditions or injuries, including pregnancy;
5. death, injury or illness arising from winter sports, mountaineering, tours or motor competitions;
6. epidemic or pandemic as declared by the World Health Organisation, Department of Health or DEFRA;
7. suicide, attempted suicide, insanity, drug addiction or alcoholism;
8. failure to follow proper medical advice, including traveling against medical advice;
9. disinclination to travel;
10. divorce, separation or personal relationship breakdown;
11. failure or strike of public or private transport services;
12. industrial disputes, riots, civil commotion;
13. war and kindred risks;
14. natural disasters (e.g. earthquake, flood, volcanic eruption, tidal wave, storms) or adverse weather conditions;
15. bookings where the rental value exceeds £4000.

Claims must be notified to Wight Locations Ltd and sent in writing within 7 days, supported by written evidence from a fully qualified medical practitioner or government official as appropriate. All claims must be made at least 72 hours prior to the start date of any holiday booked. Provided the terms of the Scheme are met in full, no further payment is due and all previous payments will be refunded less the booking fee, cancellation premium and an administration charge of £50.

If the reason for cancellation is not covered by the terms above, the balance of the rent is still payable on the due date. We will, on receipt of written confirmation, immediately endeavour to re-let the property and, if successful, would normally consider a goodwill refund of the balance of the rental (the deposit paid being non-refundable) less an administrative charge of £25.

The decision of Wight Locations Ltd on all claims will be final.

* Overseas visitors are strongly recommended to arrange separate insurance cover.